> What should I do and expect after I place a white label order?

Do you own CBD brand looking to get into the growing CBD industry, but aren’t sure what to do or expect after placing a white label CBD order on THP’s online product builder? (for help on that check out our other help center article: How Do I Use the Online Product Builder?)

If you are just getting started, chances are you’re going to want to try some samples*, test, and evaluate the results before placing a bulk order. You’ll want to take a look at Scenario A.

On the other hand, if your CBD brand is well established, and already generating revenue, skip ahead to Scenario B.

*At THP, any order below $5,000 USD is considered a “sample” order.

Scenario A:
For Sample Orders (Less than 5,000 USD)

Step 1: Pay full amount as requested.
Step 2: Check your email for confirmation.
Step 3: Open your shipping tracking number to monitor your shipping status.
Step 4: Wait an estimated 2-3 weeks for your order to arrive.

If there is no update in the shipping tracking number after this period, please contact our support team at (800) 791-0270, or fill out a contact form.

 

Scenario B:

For Bulk Orders (Greater than 5,000 USD)

Step 1: Pay 50% of requested amount, upfront.
Step 2: Wait a few days for a salesperson or email confirmation to notify you that your order is ready to be shipped.
Step 3: Pay remaining 50% balance.
Step 4: Check your email for confirmation.
Step 5: Open your shipping tracking number to monitor your shipping status.
Step 6: Wait an estimated 2-3 weeks for your order to arrive.


This should give you the confidence to go ahead and complete your order using our online product builder as it covers both scenarios you may encounter. Remember, if for any reason you encounter an issue, please contact our support team at (800) 791-0270, or fill out a contact form.